CONSULTING SERVICES

Don’t Let Your Campaign Fail After The Phone Rings

Media that you purchase at reduced rates is great, but if your people answering the calls generated are just not set up with proper scripts and training, your campaign will fail. This is why DMP also offers clients a comprehensive list of consulting services – all to help make your business more profitable. Our on-staff Client Service Managers will help train your agents through coaching, evaluation, and feedback — using proven training methods that have made hundreds of sales staffs and call centers more productive and profitable.

On-Site Training

  • On – Site Call Center Training At Your Location (all travel & expenses included). Standard is 3 days, but will accommodate 1-4 day trainings.
  • Review of Call Routing & Processing
  • Review of Data Capture processes
  • Telephone Etiquette Training
  • Script writing
  • Product Training
  • Sales Skills Training
  • How to Handle Upset Callers
  • Script Training
  • Role Playing
  • Live Call Monitoring & Supervisory Staff Training
  • 10 Hour Agent Recap
  • Management review

Off-Site Training

(performed before or after original call evaluation – can be phone or video conference)

  • Product Question & Answers with Mgt.
  • Call Analysis
  • Call Analysis feedback to Management
  • Call analysis feedback to Agents
  • Script writing
  • Script writing & review(s) with decision makers
  • Telephone Etiquette Training
  • Sales Skills Training
  • How to Handle Upset Callers
  • Script Training
  • Role Playing
  • 10 Hour Agent Recap

THIS IS WHERE IT STARTS

Join the hundreds of call centers we’ve helped become more profitable! Fill out the form to download your copy of our complete Consulting Services Summary. Once you’ve taken a look, our reps can follow up with you and answer any questions you may have.

Download Our Complete Services Summary

  • This field is for validation purposes and should be left unchanged.